The EA
who actually
builds things. Executive Assistant · Chief of Operations

You're spending executive time on triage. I take full ownership of inbox zero, calendar management, daily briefings, and meeting follow-through.

In practice: a founder hands off their inbox entirely. I triage, handle, brief, and track every commitment until it's done.

Disconnected tools, duplicate data, manual workarounds. I've set up and configured CRMs and ERPs across multiple businesses — Copper, GoHighLevel, Zoho, and Odoo.sh — building pipelines that actually work together.

In practice: sales, inventory, and production sit in one system instead of three disconnected spreadsheets — and the team actually uses it.

When a key person leaves, the knowledge leaves with them. I build SOPs, playbooks, and Loom walkthroughs so nothing is tribal.

In practice: when someone goes on leave, the SOP and Loom video covers it. No emergency calls.

Repetitive workflows that should be automated. I build Make, Zapier, and n8n automations that eliminate the human bottleneck.

In practice: a lead fills a form — it's tagged, routed, and the right person is notified automatically. No one re-types anything.

Full-cycle recruiting without ownership is a drain. Across The Metal Shop and as a Senior Search Consultant at Keystone, I managed every stage — job offer creation, sourcing, assessments, contract signing, and training coordination — with no hand-offs.

In practice: a role opens and I own it end-to-end. The hiring manager gets a shortlist, a signed contract, and a trained hire — not a pile of resumes and a half-finished process.

Product concepts that stay stuck in docs. I've launched a full product brand and deployed a client-facing app from scratch using AI-assisted development.

In practice: from blank page to live production app — domain, database, auth, and monitoring all wired together.